Prism - Dallas - Prism IPs Cutover – Maintenance details

Dallas - Prism IPs Cutover

Completed
Scheduled for May 27, 2025 at 3:00 AM – 3:53 AM

Affects

Core Webfront

Under maintenance from 3:00 AM to 3:53 AM

Game Panel (Load Balanced)

Under maintenance from 3:00 AM to 3:53 AM

US - Dallas Infrastructure

Under maintenance from 3:00 AM to 3:53 AM

Prism Backbone (edge)

Under maintenance from 3:00 AM to 3:53 AM

Network Carrier ElcroDigital

Under maintenance from 3:00 AM to 3:53 AM

Updates
  • Update
    May 27, 2025 at 3:56 AM
    Completed
    May 27, 2025 at 3:56 AM

    Just a small subupdate, we've restarted wings and rebound some internal ports to clean up what's open on client IPs and whatnot. Panel connectivity will blip for about 30 seconds or so but servers and their connections will remain functional.

  • Completed
    May 27, 2025 at 3:53 AM
    Completed
    May 27, 2025 at 3:53 AM

    Completed. Connectivity validated & usages normalized.

    Thank you for your patience :)

  • Update
    May 27, 2025 at 3:49 AM
    In progress
    May 27, 2025 at 3:49 AM

    DAL9 and onward completed. We're monitoring everything to make sure it all looks good but servers should all be back (except on DAL5, that poor 7600 is struggling though it should normalize in the next few minutes).

  • Update
    May 27, 2025 at 3:38 AM
    In progress
    May 27, 2025 at 3:38 AM

    Up to DAL7 done. Servers are restarting.

  • Update
    May 27, 2025 at 3:31 AM
    In progress
    May 27, 2025 at 3:31 AM

    0 to DAL5 Restarted + IPs updated. We'll start on the next wave.

    Panel is back.

  • Update
    May 27, 2025 at 3:00 AM
    In progress
    May 27, 2025 at 3:00 AM

    Starting maintenance, we've put the panel in maintenance mode to take a snapshot beforehand.

  • In progress
    May 27, 2025 at 3:00 AM
    In progress
    May 27, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    May 27, 2025 at 3:00 AM
    Planned
    May 27, 2025 at 3:00 AM

    Hi everyone,

    We're in the process of moving all client servers to our own dedicated IPv4 subnet (under AS214150), transitioning away from the current Elcro-assigned IPs. This change will improve connectivity, security, and make any future migrations smoother.

    Most servers already use the public alias format (node).prsm.sh, so if you're using that (as most clients are), you'll only notice a brief blip, usually under 5 minutes, while DNS updates propagate. If you're still using the legacy raw IPs or DNS resolved versions, please make sure to update your configurations accordingly.

    We don’t expect any downtime beyond a few minutes, but feel free to reach out if you have any questions or concerns.

    Thanks!
    — The Prism Team