Prism - Latency Spikes in Frankfurt – Incident details

Ashburn Mass Offsite Storage experiencing major outage

Latency Spikes in Frankfurt

Investigating
Degraded performance
Started 3 months ago

Affected

FRA - Frankfurt, DE (EU-Central)

Degraded performance from 10:26 PM to 12:00 AM

FRA-1

Degraded performance from 10:26 PM to 12:00 AM

FRA-3

Degraded performance from 10:26 PM to 12:00 AM

FRA-5

Degraded performance from 10:26 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    We are currently investigating latency issues in Frankfurt affecting nodes FRA-1, FRA-3, and FRA-5. This is due to pipe saturation on our Hetzner uplinks. We are working to resolve this by deploying an additional router and tunnel in the Frankfurt POP, which we expect to be online by tomorrow.