Prism - Service disruption — MIA-1 – Incident details

All systems operational

Service disruption — MIA-1

Resolved
Major outage
Started about 1 month agoLasted about 1 hour

Affected

MIA - Miami, US

Major outage from 10:13 PM to 11:25 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident is resolved — MIA-1 is back online. This was a network interruption rather than an outage: the machine kept running and Docker never stopped, so your servers should have stayed up throughout.
  • Identified
    UTC
    Identified

    Upstream: "We are aware of a network outage affecting Miami. We have isolated the cause to our upstream (DataPacket/CDN77). We have already reached out to them and they're working on a fix. We apologize for the inconvenience."

  • Investigating
    UTC
    Investigating
    Our automated monitoring system detected that MIA-1 stopped responding for more than 5 minutes. This may be due to a possible power, network, or hardware fault. Our technicians have been notified and are investigating. We will post updates here as we learn more.